Subscription and pre-order policy

Some Drink Nature products may be offered as a subscription or a pre-order. The terms below explain how to change or cancel these purchases.

This policy should be read together with our Cancellation, Refund and Replacement Policy.

1. Subscriptions

When you sign up for a Drink Nature subscription, you agree to receive recurring deliveries at the frequency you selected at the time of purchase.

No commitment for new subscriptions

Subscriptions started on or after November 1, 2026 have no minimum number of orders.

You can change or cancel them anytime before your next scheduled order is processed.

Subscriptions started before that date remain subject to the terms accepted when they were purchased. Contact us with any questions about an existing subscription.

Your payment method is stored securely by our payment provider and will be used for the scheduled payments under your subscription.

Changing your subscription

From your subscription management area, when the options are available, you can, among other things:

• change the frequency of your deliveries;

• change certain products in your subscription;

• update your payment information;

• manage your upcoming deliveries.

Changes apply to orders that have not yet been processed.

Cancelling your subscription

You can cancel a new subscription with no commitment at any time.

You can end your subscription using the management link provided in your confirmation emails or in your customer account.

We recommend submitting your cancellation request before the next scheduled order is processed.

An order that has already been processed, prepared or handed off for shipping cannot be cancelled simply because the subscription has just been cancelled.

Cancellation stops future recurring orders from being generated, subject to any orders that have already been processed.

If you have any issue with your subscription, please fill out our claims and support form:

https://form.jotform.com/drink_nature/formulaire-reclamation-support

You can also write to us at:

info@drinknature.ca

2. Pre-orders

A pre-order lets you buy a product before it is available to ship.

Depending on the product and the terms shown at the time of purchase, payment may be:

• charged in full at the time of the pre-order;

• charged in part;

• or charged at a later date.

The availability and shipping dates announced for pre-order products are estimates and may change if unforeseen circumstances arise.

Cancelling a pre-order

A pre-order can generally be cancelled as long as it has not been prepared, processed or handed off for shipping.

To request the cancellation of a pre-order, contact us as soon as possible at info@drinknature.ca or use our support form:

https://form.jotform.com/drink_nature/formulaire-reclamation-support

Once the pre-order has been processed or shipped, it is subject to the general terms of our Cancellation, Refund and Replacement Policy.

3. Returns and refunds

Refund requests related to a subscription or a pre-order are handled in accordance with our Cancellation, Refund and Replacement Policy.

This policy does not limit the rights and remedies granted to consumers under applicable law.

4. Need help?

For any question about a subscription, a pre-order, an order or a payment:

Claims and support form
https://form.jotform.com/drink_nature/formulaire-reclamation-support

Email
info@drinknature.ca

Please include your order number or the email address associated with your subscription so we can process your request more easily.

Last updated: November 1, 2026