Frequently asked questions

You'll get an email as soon as your order is ready to ship, followed by a tracking number once it has shipped. Remember to check your junk mail (spam). During busy periods, some tracking can take a little longer to update. If there's a problem, fill out our claim form with your order number.

Standard: 3 to 9 business days. Express: 1 to 2 business days. During very high-volume periods (e.g. after our appearance on Dans l'œil du dragon), some orders can take 12 to 18 business days.

Yes! We ship everywhere in Canada. Shipping is free on orders over $75.

The “Delivered” badge often refers to the delivery of the confirmation email. Wait for the carrier's email. If the package still can't be found, contact us through our claim form.

We work with different carriers depending on the region and order volume: Nationex, Delivro, ICS Courier and Canada Post.

Yes. For pre-orders or items in transit, we may offer a partial shipment to avoid any extra wait.

All natural and organic: soy protein, baobab, coconut milk, pink salt, cocoa, beet, carob, chicory, blueberries and cricket flour (non-vegan versions). No additives, colourings or artificial flavours.

Some of our proteins contain cricket flour. Our vegan versions (vanilla, chocolate, unflavoured) don't.

Yes: Vegan Vanilla, Vegan Chocolate and Vegan Unflavoured. No animal-derived ingredients.

Yes, all our proteins contain organic soy. The cricket flour recipes combine 70% soy and 30% cricket flour; the vegan recipes are 100% soy. Check the label if you have an allergy.

Between 24 g and 27 g of complete protein per 36 g serving (2 scoops), depending on the flavour.

Not certified. There's a risk of traces of gluten because they're made in a shared environment. Consult a professional if you have celiac disease.

About 13 servings (468 g) per bag.

Vanilla, Chocolate, Blueberry, Vegan Vanilla, Vegan Chocolate, Vegan Unflavoured. See drinknature.ca.

Yes, this complies with MAPAQ rules for products that keep > 90 days. Our products keep for over 2 years in a cool, dry place.

Absolutely! Replace 1/4 to 1/3 of the flour called for. See our recipes on drinknature.ca.

On drinknature.ca, at Shop Santé, in some IGA stores and at partner retailers. Call before you go.

Saint-Félicien (IGA), Dolbeau-Mistassini (Sports Experts), Saguenay (IGA Talbot), Normandin (IGA) and Shop Santé locations.

By email at info@drinknature.ca or through the form on drinknature.ca. Include your order number.

Use our dedicated form for lost packages, incomplete orders or damaged products.

Yes: a 30-day guarantee for order errors and damaged products. Write to us with photos and we'll take care of it. Taste isn't covered: as with any food, a product can't be returned because you don't like the flavour.

Up to 25% commission, exclusive discounts and early access. Apply on drinknature.ca.

Email us at commande@drinknature.ca or fill out our online B2B form.